FAQs

How do I reset my password?

On the login page, click Forgot Password?, enter the email associated with your account, and

click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction

email, click Reset Password and you will be directed to select a new password before being

redirected to the catalog page.

How do I change my password?

Once signed into your account, you can change your password by clicking the Profile icon from

the top right. Select Dashboard, then Security. From there you can change your password.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking the

Profile icon from the top right. Select Dashboard, then Billing then click Use Another Card.

Enter your card details.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking the

Profile icon from the top right. Select Billing, then Cancel Membership. Follow the onscreen

instructions to complete the cancelation process.

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Who do I contact if I have questions?

If you have questions about your subscription, billing, or technical issues, please contact

storytimelearning@streaming-subscription.com. For all other inquiries, please contact live@storytimelearning.com